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Here are some answers to the most frequently asked questions received by our Service Team, together with some useful hints. If your question is not answered below, please email info@myduc.com, we will reply promptly.

       1.  What's the difference between a floor and wall tiles?
       2.  What are the My Duc Ceramics tiles made from?
       3.  Are ceramic products environmentally-friendly?
       4.  What is meant by tonality and caliber?
       5.  What are the advantages of glazed ceramics?
       6.  What kind of maintenance is required?
       7.  Can tiled surfaces be protected simply using common
             sense? Or is special treatment necessary?
       8.  How do you calculate the quantity of tiles that you need
             to order?
       9.  Where is your showroom?
     10.  Where can I see first hand and eventually buy your products?
     11.  What happens if the item I like is no longer available?
     12.  What should I bring with me to my appointment?
     13.  Can I purchase products on your website?
 


1.  What's the difference between a floor and wall tiles?

Yes, if the correct laying methods are used. But please note that never use wall tiles for flooring.

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2.  What are the My Duc Ceramics tiles made from?

My Duc Ceramics is primarily made up of clays, quartziferous sands, glass substances and other minerals. Only the materials, which was supplied by famous European suppliers like Ferro, Fritta, Jonhson Mathey..., are used, mixed with water and fired at high temperatures to create a naturally beautiful product and to achieve hardness and durability.

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3.  Are ceramic products environmentally-friendly?

Ceramic tiles are made from natural raw materials using up-to-date technology for safe-guarding the environment. My Duc Ceramics has obtained European Standard EN 177, ISO 9001:2000 and be the first company in Vietnam to be certified for the ISO 14001:2004 Environment Management System Standard by Lloyd's Register Quality Assusrance (UK).

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4.  What is meant by tonality and caliber?

Ceramic is a natural material with a natural composition which becomes resistant when fired at very high temperatures. This process, however, can cause slight differences in the shades of colour and in the actual dimensions of a tile between one batch and the next. Therefore, tiles are grouped before packaging according to their shade and their caliber. These are then indicated on the label of every pack. It is important to purchase tile that has the same tonality and caliber, if at all possible, to ensure a pleasing aesthetic appearance as well as consistent grout joints. Using different caliber sizes result in a variantion in grout joint widths.

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5.  What are the advantages of glazed ceramics?

The beauty and variety of colours, of designs and of decorations made available by glazed tiles has always been one of the most valued qualities of ceramic products in general. The glaze also makes cleaning easier and hygienically more effective.

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6.  What kind of maintenance is required?

Only a minimum of effort is required to keep surfaces in good condition, due to the fact that glazed wall tiles and flooring are resistant to dirt and not microporous. If laid correctly and washed regularly with plain water, a quality ceramic flooring will maintain over time the appearance and the specifications of the product.

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7.  Can tiled surfaces be protected simply using common sense? Or is special treatment necessary?

After they have been laid, ceramic products do not require special treatment or cleaning with particular detergents and never use acidic or abrasive cleaners. Protection against abrasive dirt in entrance areas and against possible falling objects in the areas close to working surfaces is advisable, by means of floor mats. We also suggest that you pay particular attention to protecting newly-laid flooring until all construction or remodeling work has been completed.

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8.  How do you calculate the quantity of tiles that you need to order?

Please contact our showroom for Design Consultant could measure the quantity of tiles for you. Once the surfaces in question have been measured, we recommend that you increase the amount required from three to five percent to allow for waste from laying and future repairs.

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9.  Where is your showroom?

The My Duc Ceramics showrooms in Hochiminh City, Hanoi Capital & Danang City, are open to the public from Monday to Friday, from 8.00am till 8.00pm and from Saturday to Sunday from 8.00am till 6.00pm.

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10.Where can I see first hand and eventually buy your products?

In Hochiminh City, Hanoi and Danang City, we have selected retailers' outlets with the details you can reach at Where To Buy section.

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11.  What happens if the item I like is no longer available?

Our showrooms can provide you with information regarding the availability of stocks. To make it easier to find them with exact caliber & tonality, we suggest that you keep the package label when you purchase our tiles.

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12.  What should I bring with me to my appointment?

Please bring plans or other ideas of items you are interested, as our Design Consultant will be better able to assist you.

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13.  Can I purchase products on your website?

Currently, purchases cannot be made over the Internet. Please see showrooms or agents for the latest product offerings.

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